Who’s Who

Rachael is Practice Manager at a Torquay EMIS practice. For 5 years she worked as a Clinical System Champion for DEVON CCG supporting EMIS practices, delivering training and running the local EMIS User Group

Tessa is warm, positive and people‑centred. She brings encouragement, practical thinking and a collaborative way of working to every team she supports. Her focus is on helping primary care adopt systems that improve quality, visibility and patient care. She began working in primary care in 2013 and now works as a Digital Transformation Lead in a South Devon PCN, also supporting the ICB as an EMIS System Champion. And when the sun is out, she’s usually riding around on her pink Vespa.

Paul is the IT Support Lead at Stockport’s GP Federation, Viaduct Care CIC. He has worked with and within the NHS since 1995 and has over 15 years’ experience of clinical systems.

He has previously worked in a number of roles at EMIS gaining a vast knowledge of the clinical system, along with working in the NHS and in private consultancy.

In his current role he manages IT issues and equipment, acts as the expert for EMIS, assisting with system configuration, training, implementation, report building and trouble-shooting.

Karen has worked in Primary Care since 2007 and is currently the Audit and Digital Transformation Lead for her surgery. She is a Digital Champion and has previously run an Emis user group. She supports her practice team with Emis training, systems configuration and trouble-shooting. She creates templates and concepts within the system to make data inputting and work flow more efficient.

GP principal in East London,  GP trainer and undergraduate teacher. Likes to combine the joys and frustrations of clinical work and IT.  Practice lead for mental health. Interested in current challenges of access,  the patient journey,  ensuring equity ,  greener practice, public health,  and community engagement.

Hannah is a strategic, results-driven, healthcare communications professional with more than 15 years’ experience in commissioning, primary and secondary healthcare.

She brings extensive experience shaping clear, impactful messaging across complex healthcare environments. With a strong understanding of patient needs, regulatory landscapes, and stakeholder engagement, she has extensive experience in leading integrated communication strategies that build trust and drive meaningful outcomes.

She is a collaborative leader, who works to align messaging with organizational goals and is passionate about improving health literacy and patient experience. She has a particular interest in improving digital access to healthcare.